FAQ
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Frequently Asked Questions
If you have any other questions, please feel free to contact us. We will be happy to help you!
We offer full range of hydroponic products including dutch bucket, net pot, rockwool, greenhouse accessories like plastic film, shade net, anti-insect net and weed mat as well as other system accessories. We are dedicated to provide our customers with comprehensive system solutions.
We can provide flexible order quantities according to customer needs. For specific minimum order quantities, please contact our sales team for details.
The delivery time depends on the type and quantity of the products. Generally, we will arrange production and shipment as soon as possible after confirming the order. For specific delivery time, please contact us for more details.
Yes, free samples for testing is available. You can contact our sales team to apply for free samples and you only need to bear the freight cost, we will deduct the cost from your bulk order once it’s confirmed.
Yes, our products provide warranty service for a certain period of time. Please refer to the product manual or contact our after-sales service team for specific warranty terms.
You can get order status information through our online system or contact our customer service team directly. We will provide you with detailed order tracking information.
Yes, we do. Our professional team can provide you with technical guidance and support on product use, installation, etc.
Our products undergo strict quality control and meet industry standards. We have a professional quality inspection team to ensure that every product is strictly inspected before leaving the factory.
Yes, we do. You can contact our team according to your specific needs, and we will customize the products according to your requirements.
We accept a variety of payment methods including bank transfer, paypal and Alipay. Please contact our sales team to confirm the specific payment method.
You can contact our customer service team in a variety of ways such as phone, email or online chat. We will wholeheartedly provide you with help and support.
Yes, we support international shipments. We have rich experience in international logistics and can ensure that your order is delivered to the destination safely and on time.
If there is any problem with the product you received, please contact our after-sales service team in time. We will provide you with return, exchange or repair services according to the specific situation.
We support a reasonable return policy. If you are not satisfied with the product you received, please contact our after-sales service team within the specified time, and we will handle the return according to the specific situation.
